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PLEASE READ
Returns:
We want you to be satisfied with your Chumbas purchase. You may return any item, unused and unwashed, within 14 days of it's original ship date. Please email us to let us know what the problem is BEFORE you send it back. Return shipping and proper insurance is the responsibility of the customer.
PLEASE enclose a copy of your invoice or receipt with any return to make sure you receive your credit promptly.
If you wish to exchange your item, please let us know that as well.
*We regret that we cannot accept returns on clearance items, seconds, remnants, special orders or Custom Chumbas.
Delivery Options:
If you select USPS Priority Mail for your shipping, you will automatically receive delivery confirmation with your order.
If your order is to ship First Class Mail or Parcel Post, it is strongly recommended that you select the optional delivery confirmation and/or insurance option on your checkout screen.
WE CANNOT BE RESPONSIBLE FOR LOST OR MISDIRECTED PACKAGES IF YOU DO NOT SELECT THESE OPTIONS!
Chumbas LIFETIME Snap Guarantee:
Chumbas snaps are guaranteed for life! So, if you EVER have a problem with a chipped, cracked or broken snap, just send it back to us and we will repair it free of charge!
Chumbas Workmanship Pledge:
Chumbas are handcrafted with pride. If you have a defect in your Chumbas product, we pledge to make it right by either repairing or replacing your item.
Defects must be reported within 14 days of product receipt.
Normal fabric wear is excluded, as is abuse of the product, and not following Chumbas care instructions.
Please contact us if you feel you have a defective product.
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